A lot, let me repeat a LOT of people are having issues when installing Adobe CS4 onto their PC’s and MAC’s, during installation (Checking System Profile) it “freezes” at 90% I say “freezes” with parenthesis because it technically doesn’t freeze, the process just never continues. Ok, so your here because you have this issue and you don’t want to hear the BS…so here goes the solution… It isn’t because of Adobe Flash, it isn’t because of a trial installation of CS4 or CS3. It’s the lame ass stupid fckin anti-piracy check.Here’s how to solve the problem and install your legit OR pirated copy (Shadyman) or whatever version you have.
First:You must un-install prior installations of CS4, attempting to do so by Windows Control Panel>Add remove programs (or Programs & Features in Vista) (Mac users typically use APPZAP) , results in FAILURE, the stupid shit just doesn’t remove.
So go HERE and download the uninstall app from Adobe, BUTbefore you run it, Windows user must download and install (then restart their computers) “Windows Uninstaller something or other utility” (Link is included in the PDF in the uninstaller program from Adobe ) Trust me, you can’t skip this step.
my fellow MAC users, the process is almost identical, except well, you won’t use Windows unistaller something or other, you’ll use the MAC version, which the link is included as well in the same location above.
Second: you run the Windows/Mac uninstaller utility, it will ask for a restart, sooo Restart…once your back in Windows (or Tiger/Leopard) , run the Adobe uninstaller utility, it is a Command prompt box in windows, and I haven’t run it in MAC sooo I imagine it to be a terminal utility. It will ask if you want to remove Adobe CS3 or CS4, I just chose to remove everything. Once its done uninstalling (it took like 10 minutes), go into Control Panel and run windows default uninstall (add/remove programs , Programs & features in Vista) , Mac users, your pretty much ready for the next step after a restart.
Back into windows/Tiger/Leopard, DISCONNECT from the INTERNET completely, I say this because some people don’t pay attention that if they disc0nnect a LAN line, sometimes a wireless signal is picked up and again, your connected to the internet, just disable all NIC or wifi ports completely. Mac users, disable Airport, disconnect Cat5 cable, This applies for genuine versions as well as pirated versions! Once you’ve done all this, now run the installater
Since you’ve most likely watched the install a thousand times by now, your going to be anticipating the installer to freeze again at 90%, and for some funny reason, it will pause on 90% for about 45 seconds, but this time, IT CONTINUES!, go ahead and proceed with the installation, once its done:
Legitimate users:once the install is completed, you can register (if you want), and plug/turn on/enable the internet and your done
Pirated users:Once install is complete, it asks to register, obviously you don’t want to do that, close it and exit installation , DO NOT RUN CS4 components yet, install your crack, either the .exe replacements, or the activation disabler, or whatever crack you have, THEN run a CS4 component. After this, you can plug/turn on/enable the Internet and your done
Always here with the raw deal:
Exempt
UPDATES: Seems like a lot more people run into this problem than I anticipated, here are some more solutions if the one I provided didn’t work, these have been submitted by visitors
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Submitted by: “Flasher”
I tried this and worked fine…
SOLUTION :
(1) Attempt to install Flash CS4 upgrade normally (clicking setup.exe). You probably already did this…so you can actually skip…
(2) Go to control panel, add/remove programs and you should see Flash Professional CS4 in the program list. Leave the control panel up, you will need this later…
(3) Navigate to the following folder on your hard drive: C:\Program Files\Common Files\Adobe\Installers\a68eec966ce913ddaa63251dc82ed31\resources\common\scripts
(4) Locate a file called “ContainerProxy.js” open it with a text editor (E.G.: Notepad).
(5) Go to line 1102 or simply search for: “jsonObj = _jsonToObject(window.external.SetSessionInitialized(initValue));” and replace this line with: “jsonObj = _jsonToObject(SetSessionInitialized(initValue));”
(6) Save the file by pressing [Strg]+S or use the menu: Menu -> File Save.
(7) Go back to the Control Panel
(8.) Highlight software being installed (Flash CS4 )
(9) Reinitialize the installation by clicking on the change/remove button.
(10) Setup should now work as normal.
Another Solution:
Submitted by : Pablo & The Shadow of Destruction
For Mac users:
Block all connections to activate.adobe.com with little snitch!
edit /etc/hosts before installing
add 127.0.0.1 activate.adobe.com
How to:
Step 1 – Open Terminal and paste in:
sudo /Applications/TextEdit.app/Contents/MacOS/TextEdit /etc/hosts
(Hit return and type in your admin password)
Step 2 – In TextEdit add new lines:
127.0.0.1 activate.adobe.com
127.0.0.1 practivate.adobe.com
127.0.0.1 ereg.adobe.com
127.0.0.1 activate.wip3.adobe.com
127.0.0.1 wip3.adobe.com
127.0.0.1 3dns-3.adobe.com
127.0.0.1 3dns-2.adobe.com
127.0.0.1 adobe-dns.adobe.com
127.0.0.1 adobe-dns-2.adobe.com
127.0.0.1 adobe-dns-3.adobe.com
127.0.0.1 ereg.wip3.adobe.com
127.0.0.1 activate-sea.adobe.com
127.0.0.1 wwis-dubc1-vip60.adobe.com
127.0.0.1 activate-sjc0.adobe.com
and save it.
Step 3 – leo: Open Terminal again and paste in:
sudo dscacheutil -flushcache
(Hit return and type in your admin password)
tiger: lookupd -flushcache
Another Solution:
Submitted by: “JP”
Solution!!
PC Users, i have a copy of CS4, i tried everything here, nothing happend, so this is what i did:
My copy has a DVD and 2 cds, i needed to extract the DVD to a folder “Adobe CS4″ and create folder “payloads” in “Adobe CS4″ and extract cd1 and cd2 in that folder, then run setup.exe.
So i move the complete “Adobe CS4″ folder to desktop, downloaded diskcleaner, run it, delete everything, turn off my wireless connection and run setup.exe again, it reaches 100% in 30 seconds!!.
Cheers!!
Another Solution:
Submitted by: “Dubs”
This worked for me.
Only part that I needed to do something different is the following:
Go to line 1102 or simply search for: “jsonObj = _jsonToObject(window.external.SetSessionInitialized(initValue));”
(I couldnt find this so I did a search for: setsessioninitialized)
It found the line and then replaced it with:
jsonObj = _jsonToObject(SetSessionInitialized(initValue));
SOLUTION :
(1) Attempt to install Flash CS4 upgrade normally (clicking setup.exe). You probably already did this…so you can actually skip…
(2) Go to control panel, add/remove programs and you should see Flash Professional CS4 in the program list. Leave the control panel up, you will need this later…
(3) Navigate to the following folder on your hard drive: C:\Program Files\Common Files\Adobe\Installers\a68eec966ce913ddaa63251dc82ed31\resources\common\scripts
(a68eec966ce913ddaa63251dc82ed31 — It might be under a different name, just go into the folder and you will soon know if it’s the correct one or not.)
(4) Locate a file called “ContainerProxy.js” open it with a text editor (E.G.: Notepad).
(5) Go to line 1102 or simply search for: “jsonObj = _jsonToObject(window.external.SetSessionInitialized(initValue));” and replace this line with: “jsonObj = _jsonToObject(SetSessionInitialized(initValue));”
(PLEASE SEE THE TOP OF THIS PAGE FOR HELP ON THIS BIT ABOVE)
(6) Save the file by pressing [Strg]+S or use the menu: Menu -> File Save.
(7) Go back to the Control Panel
(8.) Highlight software being installed (Flash CS4 )
(9) Reinitialize the installation by clicking on the change/remove button.
Another Solution:
Submitted by “Lord Hellfire”
First of all. Disconnect the Internet, or better, set up a firewall to permanently block all communication with adobe.com for the programs… I simply dare not let it update anything, as that may screw up the installation. I have little faith in Adobe’s abilities to keep CS3 and CS4 running smoothly after updating. (And no. It’s not a pirated version. I’m just not eager to go through this three day hell again)
Read through the entire text before you try it yourself, as the solution at the bottom may be what also works for you and then it would be senseless to go through all these steps first…
– First of all, open a command prompt and type: change user /install
This enters the user profile into an Installation mode (Server 2008 R2, remember?), which permits more changes to the registry, than even “run as administrator” does.
Installing CS3 (I installed this AFTER I managed to get CS4 installed):
– See fixes for CS4 regarding unreadable registry keys. No need to check log, as installer shows you which keys.
– CS3 has quite a lot more of these unreadable keys in Server 2008, than CS4 does.
Installing CS4:
If something goes wrong and the installer will not initialize (stays at 90% for more than a few minutes), close the installer and do the following:
– Open the log file (unpack the .log.gz with winrar)
Located in C:\Program Files(x86)\Common Files\Adobe\Installers\
– Check the bottom of the log.
– Some registry keys will be noted as unreadable.
– Search for these HEX keys and change the parent and subkey ownerships to ‘Administrators’.
– Then add ‘Administrators’ as users with full rights on the subkeys.
– Remove any Adobe installation (Setup and any CS3/CS4 related installations) using Windows Installer Cleanup.
Download WIC here: http://support.microsoft.com/kb/290301
– Run the CS4 Clean script. (requires WIC)
Download CS4 IC here: http://kb2.adobe.com/cps/406/kb406241.html
– Delete the Program files(x86)/Common files/Adobe folder.
- If other Adobe programs use the Adobe folder, you may damage them, but they are a helluvalot easier to reinstall than CS3 and CS4.
– Reboot and try installation again. (Remember to ‘change user /install’ in a command prompt. This state changes whenever you log off, reboot or successfully complete an installation)
If it still fails/hangs at 90% for more than a few minutes, even after 10+ tries, then try this last simple workaround which worked for me… although I can only guess as to why…
– Start Internet Explorer.
– Start installation.
– Installer now completes the initialization beyond the 90%.
– Close Internet Explorer, when installer requests this.


































wow, thank you so much
it worked right away, and it didn’t take long
all the other sites were saying to manually,
but that didn’t work
thanks again
For me on Windows Vista OS any of all Adobe CS4 software instalations Setup.exe get’s freezen – stops on 90%.
In “Programs and Features” it doesn’t show-up me any new Adobe CS4 software.
I have tryed registry/tepm cleaning, it doesn’t helps.
And Adobe CS4 Clean Script and Windows Clean Up Utility doesn’t work for me.
Have you any new solution on to intall Adobe CS4 softwares?
Beside’s after some work on Photoshop or InDesign Windows Vista on “Programs and Features” doesn’t let me unintall Adobe software.
GO to http://www.revouninstaller.com/ & download the free application. It is a great program to force programs & related components to uninstall when other uninstall methods won’t work. It will remove your CS4 that you can’t uninstall currently no problem.
@None
You didn’t run the application (make sure to actually read the readme/instructions) , run the 4th option on uninstall, and be sure to restart after everything you do, otherwise, it will not work at all.
Also it helps to know which version your using, pirated or legitimate.
-Exempt
Windows Vista doesn’t install (just till 90%) any Adobe Inc. software from Official site. And on installating (till 90%) it does not show up a new Adobe software in windows “Programs and Features”.
hi,
I did all this and lot’s of other solutions I found on the web, it still freeze’s!
I’m using pirated version, on winxp sp3, and no previous versions have ever been installed on this pc.
I deleted all files that have remotely anything to do with cs4 software and disconnected my connection AND network hardware while atempting to install.
No change..
If anyone is having a difficult time doing this , I will be more than glad to remotely hop on using Crossloop, and do it for you (PC Users) , Mac users, I will hop on using MRD.
Dude,
I really appreciate all the work you’ve put into helping us with getting CS4 to install! But, like some folks here, I’m still hanging at 90%!
Me: MAC 10.5.7, CS4 Master Collection OEM cheapie! (probably pirated!)
I ran the cleaner, and it confirmed that I had
NO previous CS3’s or 4’s installed.
I restarted
I unplugged from network
turned off Airport
Ran installer
…. hangs.
#$&%)@(& !!!!
I’d like to take you up on that offer to remote in to my machine… I’ll be happy to make it worth your while… Hate to mess with your weekend, but I’m DESPERATE. It’s the old “I have a deadline… blah blah,” but for reals… I do.
Help a brotha’ out!
(614) 286-8066
trane@depriestonline.com
I tried this and worked fine…
SOLUTION :
(1) Attempt to install Flash CS4 upgrade normally (clicking setup.exe). You probably already did this…so you can actually skip…
(2) Go to control panel, add/remove programs and you should see Flash Professional CS4 in the program list. Leave the control panel up, you will need this later…
(3) Navigate to the following folder on your hard drive: C:\Program Files\Common Files\Adobe\Installers\a68eec966ce913ddaa63251dc82ed31\resources\common\scripts
(4) Locate a file called “ContainerProxy.js” open it with a text editor (E.G.: Notepad).
(5) Go to line 1102 or simply search for: “jsonObj = _jsonToObject(window.external.SetSessionInitialized(initValue));” and replace this line with: “jsonObj = _jsonToObject(SetSessionInitialized(initValue));”
(6) Save the file by pressing [Strg]+S or use the menu: Menu -> File Save.
(7) Go back to the Control Panel
(8.) Highlight software being installed (Flash CS4 )
(9) Reinitialize the installation by clicking on the change/remove button.
(10) Setup should now work as normal.
to “flasher”:
I already tryed to do it so, but it does not help to install InDesign CS4, Premere CS4 etc.
I have a mac os x 10.5.6 1.83ghz 2gb ram, trying to install cs4 (pirate style), I did EVERYTHING you told me to do and i cannot get this to stop hanging up at the 90%.
@flasher
Thanx a thousand times, man! I tried a lot of things to fix this installation bug, but now with your help I suceeded! Thanks a lot!
I tried this and it didn’t work. I ran the Windows Installer App, removed all that could be. After that, the Adobe thing wouldn’t even start. I go back to the Add/Remove programs and as before, I can’t uninstall Adobe CS4. It says ‘Preparing to uninstall…’, reaches about 50% and then blinks out of existence.
Any ideas? (btw, tried the OP’s and flasher’s ideas)
If I start running the installation, it still stops at 90%
@flasher
what should I do?
C:\Program Files\Common Files\Adobe\Installers\
I don’t have anything in this folder
CS4_Cleanup_Utility_Win
doesn’t even work for me, I have vista, i run the application following the instructions, after I chose yes, it vanishes!!!
Dude im still have problems installing..
Im on a iMac OS X
Im trying to install Master Collection
I did have CS3 & CS4 Design Premium installed befor but wanted after effects and prem pro.
When i double click Setep i get the password thing pop up and i enter it, then the 2 boxes appear on the doc And thats as far is it gets it just stalls there…
What should i do.?
Unfortunately when I did all this stuff, I went back to the file where I had saved all of the Master Collection’s data, and it was gone. SOOOO I’ll just have to redownload it. I’ll be back in a day or two. =P
Big Thank You! I’m going nuts about this problem, downloaded a couple of times…installed several times! then found your site. Now problem solved, I can get on with my life. LOL
For Mac users:
Block all connections to activate.adobe.com with little snitch!
edit /etc/hosts before installing
add 127.0.0.1 activate.adobe.com
How to:
Step 1 – Open Terminal and paste in:
sudo /Applications/TextEdit.app/Contents/MacOS/TextEdit /etc/hosts
(Hit return and type in your admin password)
Step 2 – In TextEdit add new lines:
127.0.0.1 activate.adobe.com
127.0.0.1 practivate.adobe.com
127.0.0.1 ereg.adobe.com
127.0.0.1 activate.wip3.adobe.com
127.0.0.1 wip3.adobe.com
127.0.0.1 3dns-3.adobe.com
127.0.0.1 3dns-2.adobe.com
127.0.0.1 adobe-dns.adobe.com
127.0.0.1 adobe-dns-2.adobe.com
127.0.0.1 adobe-dns-3.adobe.com
127.0.0.1 ereg.wip3.adobe.com
127.0.0.1 activate-sea.adobe.com
127.0.0.1 wwis-dubc1-vip60.adobe.com
127.0.0.1 activate-sjc0.adobe.com
and save it.
Step 3 – leo: Open Terminal again and paste in:
sudo dscacheutil -flushcache
(Hit return and type in your admin password)
tiger: lookupd -flushcache
Courtesy of Pablo & The Shadow of Destruction
Solution!!
PC Users, i have a copy of CS4, i tryed everuthing here, nothing happend, so this is what i did:
My copy has a DVD and 2 cds, i needed to extract the DVD to a folder “Adobe CS4″ and create folder “payloads” in “Adobe CS4″ and extract cd1 and cd2 in that folder, then run setup.exe.
So i move the complete “Adobe CS4″ folder to desktop, downloaded diskcleaner, run it, delete everything, turn off my wireless conection and run setup.exe again, it reaches 100% in 30 seconds!!.
Cheers!!
i still can’t seem to make it work can you help me by rdp into the machine? thanks. pleaes let me know how to set it up for you.
If your having problems with this, it’s because you are either not deleting ALL the associated Adobe applications THEN restarting, or your still connected to the internet, either wired or wireless, and rebooting a lot helps after each change of status.
@ Tester,
since you have to sever internet connectivity in order to properly (errr properly for YOUR copy lol) install the app, I wouldn’t be able to RDP in and remotely do this.
This worked for me.
Only part that I needed to do something different is the following:
Go to line 1102 or simply search for: “jsonObj = _jsonToObject(window.external.SetSessionInitialized(initValue));”
(I couldnt find this so I did a search for: setsessioninitialized)
It found the line and then replaced it with:
jsonObj = _jsonToObject(SetSessionInitialized(initValue));
SOLUTION :
(1) Attempt to install Flash CS4 upgrade normally (clicking setup.exe). You probably already did this…so you can actually skip…
(2) Go to control panel, add/remove programs and you should see Flash Professional CS4 in the program list. Leave the control panel up, you will need this later…
(3) Navigate to the following folder on your hard drive: C:\Program Files\Common Files\Adobe\Installers\a68eec966ce913ddaa63251dc82ed31\resources\common\scripts
(a68eec966ce913ddaa63251dc82ed31 — It might be under a different name, just go into the folder and you will soon know if it’s the correct one or not.)
(4) Locate a file called “ContainerProxy.js” open it with a text editor (E.G.: Notepad).
(5) Go to line 1102 or simply search for: “jsonObj = _jsonToObject(window.external.SetSessionInitialized(initValue));” and replace this line with: “jsonObj = _jsonToObject(SetSessionInitialized(initValue));”
(PLEASE SEE THE TOP OF THIS PAGE FOR HELP ON THIS BIT ABOVE)
(6) Save the file by pressing [Strg]+S or use the menu: Menu -> File Save.
(7) Go back to the Control Panel
(8.) Highlight software being installed (Flash CS4 )
(9) Reinitialize the installation by clicking on the change/remove button.
thanks! at least someone has solutions! (my “Tech Support” people did NOT!)
I have been spending the last three days trying to install CS3 and CS4 on a Server 2008 R2 and that definitely was not easy, but I finally found a simple, yet confusing solution that worked for me. I hope it works for you too
First of all. Disconnect the Internet, or better, set up a firewall to permanently block all communication with adobe.com for the programs… I simply dare not let it update anything, as that may screw up the installation. I have little faith in Adobe’s abilities to keep CS3 and CS4 running smoothly after updating. (And no. It’s not a pirated version. I’m just not eager to go through this three day hell again)
Read through the entire text before you try it yourself, as the solution at the bottom may be what also works for you and then it would be senseless to go through all these steps first…
– First of all, open a command prompt and type: change user /install
This enters the user profile into an Installation mode (Server 2008 R2, remember?), which permits more changes to the registry, than even “run as administrator” does.
Installing CS3 (I installed this AFTER I managed to get CS4 installed):
– See fixes for CS4 regarding unreadable registry keys. No need to check log, as installer shows you which keys.
– CS3 has quite a lot more of these unreadable keys in Server 2008, than CS4 does.
Installing CS4:
If something goes wrong and the installer will not initialize (stays at 90% for more than a few minutes), close the installer and do the following:
– Open the log file (unpack the .log.gz with winrar)
Located in C:\Program Files(x86)\Common Files\Adobe\Installers\
– Check the bottom of the log.
– Some registry keys will be noted as unreadable.
– Search for these HEX keys and change the parent and subkey ownerships to ‘Administrators’.
– Then add ‘Administrators’ as users with full rights on the subkeys.
– Remove any Adobe installation (Setup and any CS3/CS4 related installations) using Windows Installer Cleanup.
Download WIC here: http://support.microsoft.com/kb/290301
– Run the CS4 Clean script. (requires WIC)
Download CS4 IC here: http://kb2.adobe.com/cps/406/kb406241.html
– Delete the Program files(x86)/Common files/Adobe folder.
- If other Adobe programs use the Adobe folder, you may damage them, but they are a helluvalot easier to reinstall than CS3 and CS4.
– Reboot and try installation again. (Remember to ‘change user /install’ in a command prompt. This state changes whenever you log off, reboot or successfully complete an installation)
If it still fails/hangs at 90% for more than a few minutes, even after 10+ tries, then try this last simple workaround which worked for me… although I can only guess as to why…
– Start Internet Explorer.
– Start installation.
– Installer now completes the initialization beyond the 90%.
– Close Internet Explorer, when installer requests this.
So i was SOOO excited when i saw this. so i tried it but i have a problem…. It doesn’t say Adobe Flash CS4 in my program list… i want to Kill somebody i am soo annoyed
UGH it also told me when i tried it anyway that the download fiel for cleanscript app to remove the adobe stuff was corrupt
I tried several ways to correct the hanging, nothing seemed to work… very fustrating….. but I did have success in the end. The adobe cleanscript was rubbish…. in the end I downloaded a programme called “perfect uninstaller”…., and pain stakingly uninstilled each and every adobe programme, and filters etc…. anything that was named adobe was deleted. I then did a quick search and deleted any emptly folders too, did a normal windows disk cleanup. turned the pc off for the night and ran CS4 again this morning…. all worked fine, no hanging this time…. also did not need to disconnect the internet either.
Thank you guys. Especially Flasher. U put me on the right path. In addition to all you suggested, i noticed that I had a boggus setup.exe in my C:\Program Files\Common Files\Adobe\Installers\a68eec966ce913ddaa63251dc82ed31 folder. I replaced it with the one from the downloader. And my install went perfectly. Curiously, running it this way, i didn’t had any “checking system profile” step.
Best of luck!
Flasher’s Solution worked GREAT!
All other’s did not.
Thank-you Flasher!