Posts Tagged ‘crossloop’

By now you should know that I am a big fan of Crossloop “Everyone Helps”, software. Not only is it open source which tends to please the crowds, but it is extremely simple and reliable. Recently Crossloop introduced CrossLoop Pro, a paid version which sports a few more features for the “support professionals” @ $99.50 a year. It’s full features over the free version is:

  • Connect to unlimited computers with unattended access.
  • Reboot any unattended computer and log back in.
  • Add personalized branding on header & footer of the CrossLoop app.
    See example

    Pro Branding Screenshot
  • Transfer files between your computers.
  • Instantly connect to your customers.
  • Invite customers via e-mail.
The best feature included in Crossloop Pro is the ability to connect to unattended computers, and the reboot and log back in feature. While this does show appeal to me, you have to remember that there are other apps already existing that allow you to do this (albeit they are commonly NOT free or limited in ability). The rest of the features in Crossloop Pro are basic features you would expect to be delivered with VNC software tailored to a business professional that uses it to make money. Is it worth it? Not to me, but think of it this way, all you need to  cover your $99.50 is 2-3 paying clients and you’ve already paid for the Crossloop Pro upgrade. That’s more than fair in my mind.
Crossloop Home was released just a few short hours ago, and I would have to say that it actually is pretty powerful in functionality. Crossloop Home will set you back only $29.50 a year and sports some of the features that Crossloop Pro has, without the “sales pitch” aspect to it. Crossloop Home’s features are:
  • Connect to up to 5 remote computers using unattended access.
  • Experience screen sharing without advertising.
  • Transfer files between your computers.
  • Reboot any unattended computer and log back in.
Like I said, it’s just like Pro without the “sales pitch”. Well worth it at $29.95 a year, that’s not even the cost of a tank of gas, so the next time grandma calls and asks you to fix her AOL account, you don’t have to drive over the river and through the woods to dial her in (no pun intended, who the hell is on dial up these days?) . To justify the cost, as if I even needed to, I’m sure your mum or grandma would be more than willing to put $29.95 in your next bday card.
Coming from CrossLoop, I can assure you that the product will be easy to use, and very reliable. I’m still waiting for my free 2 year subscription to be offered, I’m thinking they may have forgotten me in all the excitement 😉 .
As always, if you need my assistance, you can click the “I CAN HELP” logo on the right hand side of the screen.
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I have been with Crossloop since it was in beta, were talking years here. I love Crossloop, it’s free, it’s simple, it works on my PC ( down to just one of those now lol) and all flavors of my Apples (iMac, Macbook Pro, etc), and it just works, it doesn’t get much better than that. Walking through a grandmother or complete non-techie is simple and within minutes you can be on a computer thousands of miles away helping your friends or family, or clients.

Like every application that doesn’t end up being vaporware, it has it’s stages of growth, and from my point of view, Crossloop has gracefully exited it’s “baby steps” years,  and it now in its critical “teenage” years. These years are critical, because it’s typically when the idea and conceptual designs mature into the general direction of the software, and the company’s goals start to become clear.

I believe that Crossloop will always have a free component, that retains it’s foundational elements and features. Taking any of these away and migrating them into a paid version, obviously would upset it’s free users user base, and detract future customers. I don’t believe Crossloop would do that, they’ve come this far and did such a great job at it, it wouldn’t make sense. However there is a key phrase to play with here when I make that statement, “it wouldn’t make sense” , and that phrase is “it wouldn’t make sense to the users“. From an investor or a corporate ideology, it makes perfect sense to make that retarded (sorry Palin) mistake and take functionality from the existing free users. Why? It’s simple really. The greatest online media business strategy these days is to give your product away for free. Look at Firefox, Facebook, Twitter, hell even Wordpres. They all give their product away for free. The catch? There really isn’t one, it’s more like a internal marketplace to sell other ideas, that do cost money. Let me elaborate, take Myspace for example. At it’s peak, it had somewhere around 65-70 million users. So effectively, that leaves a huge marketplace to sell a product right? How about charge $1 dollar for a lifetime usage of a myspace template editor? If I sold it to only 35% of my users, I’d make $22,750,000.oo, which I could easily do with a taggable campaign or even a simple but effective banner campaign. Next month I just shift it to another cheap, yet logical product.

My point in elaboration here, is that I feel that I have spoken and interacted with the friendly staff at Crossloop on numerous occasions, hell they have even posted back in my blog after I wrote about them on several instances. They are friendly people it appears.

I understand that for a lot of businesses their main goal is to become huge then sell, shit even I practice that technique. But for some, the foundation remains true and the product remains free. Firefox will never charge for a download. Safari , bad choice, ummm, Google will never charge for a search.

In the last year I can honestly say that I’ve developed a rather bad taste towards a large aspect of Crossloop. That’s the “Hire an Expert” aspect. I don’t give a shit if I come off cocky here, but righteously so, the usage of the word expert falls tremendously short for 99% of those individuals on there. They are completely self proclaimed. Let me elaborate. It is a very rare situation when I need to ask someone else for technical help, but a few months ago, a respected friend and colleague of mine were trying to implement a timekill based off a pre-set time being pulled from the us.navy.mil time clock in Excel. Now for those of you not familiar with what I just said, we were basically trying to get an Excel document to automatically “kill” (delete) itself with a pre-defined line of instructions that would compare the current date on the computer to the date on a public government website. It’s just been so damn long since I’ve worked in Excel, that I just forgot the set of instructions. I mean this is simple shit here folks.

Know how many “Experts” that specifically had EXCEL EXPERTS in their profiles I went through? 9… yes NINE…and in the end, I just continued on a more targeted Google search until I got my results and completed the two sentences of instructions in the Excel workbook.

All nine of those individuals fell grossly short of knowing anything remotely close to writing formulas or instructions in Excel. As a matter of fact, they seemed to me, like they were the run of the mill GeekSquad retards, or ITT /Devry guys.

An expert, a guru, means you posses a complete knowledge of the material you claim to know. (Not the actual definition but rather a commonsense presumption) If you say you “know” Macbooks, you should know not only how to use shortcuts, or how to navigate via terminal, you should also know how to disable and enable and re-program the AMS sensor. You should know different networking protocols like AFP, VNC, FTP, and how to network with another Apple or a PC or how to compile and disassemble mpkgs . If you say you know PC’s you should know what services (services.msc) you can and cannot safely turn off in XP, Vista, Win 7, you should completely know your way around the registry and command prompt, and you should definitely know how to extract Viruses and worms without using a third party app. You should also know your hardware, and how to perform vdimm adjustments on your video cards, how to replace broken transistors and heat popped capacitors before telling someone to go fork out $150 for a new motherboard when the fix is only $1.23 for a new capacitor.

Most of these noobs are just out to make a buck. They take advantage of old ladies and people that just want their computers to work, and charge them for it. They spread mis-information and myths about computers, and sadly they are now using Crossloop as a medium to syndicate themselves beyond the reach of their local town or city. Crossloop needs a surefire way to weed out the non-talent, some type of way to provide solid credentials.

I have an account on Crossloop, and the link is to the right, but even though it says something like $20-30 an hour, I will offer help for FREE, so ignore that price-tag. As long as I’m available I will help for free. And I guess I should say, this is a limited time offer, until Crossloop creates a way to seed out the rookies from their great service. So take advantage…

Click “I CAN HELP” to the right. or post a comment to this post and leave a legit contact email.

Real quickie here, Crossloop, an open source app that I *Highly* praise, developed by a great group of guys/gals, is now on Mac, and is backwards compatible. So you can do support for someone on a PC from your mac, or vice versa. If you don’t know what Crossloop is, check them out at http://www.crossloop.com

I had mentioned before about the kudos that goes out to CrossLoop, a *Completely free* remote desktop assisting solution. It is not shareware, and is not crippled by not donating, it’s completely free. I use the application quiet frequently when I am helping out a friend, or when I need to help a client out, and majority of the time I don’t leave feedback, but last night I did leave a small feedback, and within an hour, I received this:

Hey – First of all: thank you very much for your support! We are happy to
see that you will continue using us – hopefully again and again and again!
You don’t see it but every positive response or a new story/blog post about
us means a lot to a small team working hard at bringing smiles to our users
🙂

Second of all, we would love to have you use it again and again – so let’s
try to solve your issue of “slow CrossLoop” 🙂 First thing right off which I
would suggest, try it again. If it is still slow, try these remedies:

1.) Speed is very dependent on a lot of things, the very first of which is
your internet connection speed. We recommend at least broadband internet
connection. So – I think this is the first issue which might be slowing you
down. It also depends on the quality of the connection as well as the speed.
Obviously the faster and more reliable the better. Make sure your connection
is fast and reliable.

2.) If your internet connection is fine, my guess is: It’s slow probably
because Crossloop is using higher resolution. Try adjusting the quality to
low and give it a try. To do this – just click on the gear icon and choose
“Change image quality” from the menu. Change it to low. (Version 1.14
automatically adjusts the color quality to low with slow connections so that
helps some – but sometimes it is best to adjust manually).

3.) Something to take into account: Most of the times, a p2p session is
established which is much faster than the backup. If the p2p connection is
not established, we use our servers as a backup which slows things down.

If you continue to be disappointed, do email me. I will have tech support
look into your environment and maybe help you speed it up a little.

Lastly and Finally: I recommend that you also subscribe to our blog
(http://www.crossloop.typepad.com) for new releases and updates. You can use
an RSS Feed Reader or through your email on the top right under the picture.

For example – we just added a small video demonstration of CrossLoop 2.0
free accounts – our new release! If you are not sure how to use all the
tools on the site you can simply take a look at the video, see how it all
works:

http://crossloop.typepad.com/bringing_people_closer/2007/12/crossloop-raise.
html
   – scroll down to “What’s new?” section.

Of course if you are curious about any features of the new CrossLoop 2.0 –
the blog has all the information you need.

Or if you are helping someone, and would like to show them how to install or
use CrossLoop without talking them through on the phone or IM, just refer
them to this link on our blog, and they’ll see how to install CrossLoop
(this is the older v1.2 site but the actions are exactly the same):

http://crossloop.typepad.com/bringing_people_closer/2007/09/crossloop-scree.
html

All future versions, new features, news, clarifications, etc. will be
announced through our blog. This is a great resource for any level
crosslooper! Haha! 🙂

Please keep the feedbacks coming – we love to listen and learn – especially
the ones that help us improve.

I am a “real” person and we all would like to know one at the company we
work with – If you have any questions in the future, please feel free to
email me anytime.

Happy Holidays to you from our team and myself!

Thanks
Dmitry

User Advocate
CrossLoop, Inc. | www.crossloop.com
Stay tuned @ our blog http://www.crossloop.typepad.com

——————–Original Message——————-
Would you use Cross Loop again?

>Yes I would but man, even when two 5mb down 1.5mb up connections are
connected it kinda runs lagggggy, but hell its free, I cant complain!
>

And the response was by a “real” person lol, cheers again to CrossLoop, for maintaining such a solid support system when the product is completely free!