Posts Tagged ‘hughnet false advertisement’

If you watch TV and actually see the commercials, you might have seen commercials for Hughesnet Satellite internet pop up every now and then. The main target is for people that live in rural areas, or fiber deadzones. Within the last few years, amazingly even in the middle of Los Angeles, San Diego, and Orange County, I have had several clients be in a fiber deadzone, where the only option for high speed internet (aside from a 30 day wait for a T1) is either Microwave wireless (Skyriver, OSWI etc), or Satellite internet.

Recently a client of mine went forward with Hughesnet, against my employees strong recommendation to not. The commercial does a real slick play on words, dancing around the mysterious FAP (Fair Access Policy). Of course it is a commercial, and it’s meant to sell consumers, but such a huge company should not falsely advertise and lure clients into long contracts with early termination penalties.

The real reason HughesNet really sucks the fat chubby is because of their FAP (Fair Access Policy in case you failed to remember). It’s hard to even find any information on the HughesNet website, obviously hidden for devious reasons. Here’s the skinny.

Your heavily restricted on your upload and download (DAILY) limit, once your pass this limit, which my client did within 30 minutes, your speed is reduced to dial up speeds. Yes I typed that correctly fucking dial up folks, that’s just pathetic. “But Mr.David, my grandma doesn’t download games and software, she just checks emails and goes shopping online“. Yes yes I understand however keep in mind that if you sent grams a link to a 5 min Youtube video, and she watches it, that equates as “downloading”, a 5 min youtube video in standard (.flv) format is about 4-9 megabytes. The video banners that automatically pop up all over the web, are also considered “downloading”. Hell a .PNG signature card in an email is considered an “upload” and “download”. We live in a world that caters and is shoving broadband widgets every corner of the web you turn (and it’s not always a bad thing), and yet HughesNet does not adhere to this world. Below is an excerpt of their FAP:

To ensure fair Internet access for all HughesNet™ subscribers, HUGHES® maintains a Fair Access Policy (FAP). This policy establishes an equitable balance in Internet access for HughesNet subscribers. Hughes assigns a download threshold to each service plan that limits the amount of data that may be downloaded during a typical day. A small percentage of subscribers who exceed this limit will experience a temporary reduction of speed.
The Fair Access Policy is straightforward. Based on an analysis of customer usage data, Hughes has established a download threshold for each of the HughesNet service plans that is well above the typical usage rates. Subscribers who exceed that threshold will experience reduced download speeds for approximately 24 hours.
During this recovery period, the HughesNet service may still be used, but speeds will be slower. Web browsing, for example, will be significantly slower than subscribers’ normal browsing experience. Subscribers will return to normal download speeds after the recovery period as long as they minimize their bandwidth-intensive activities. If they continue these activities during this recovery period, reduced download speeds may continue beyond 24 hours.
Ok so you might be one of the few idiots (no really if you agree with the FAP you are an idiot), your argument might be “But Mr.David, I don’t even watch Youtube videos, and nobody emails my sorry ass, I just browse porn my AOL favorites and read the news“.  I would reply first, your an major idiot for using AOL still, secondly if your using any version of Microsoft Windows, and yes even a Mac OS, there are these handy things called UPDATES, along with 90% of software updates that come frequently. A single update could easily set you over your limit. If you are using a Linux distro, well hell you actually might be in luck here….nope, your not, I just wanted to get you excited then burst your bubble.  VPN? nope, scratch that idea. Webex conference? Forget about it.
I can understand that if you live in a log cabin in the mountains, HughesNet might be your only choice, and when your options are THAT limited, the sure HughesNet will serve it’s purpose and connect you to the outside world….but only in very limited moderation.
Are you a HughesNet user? Have you been a previous customer of HughesNet service? Let us know what you think in the comment section beeelooow.